I F#$&ING HATE DELL

Feel free to skip this post as i am only typing out my frustration at one of the worst companies in the world. They have wasted almost 3 hours of my life with no resolution. Its not a problem that stops me from doing anything, it is just a slight hassle that their goddamn technical support technicians should be able to fix for me.

I bought this brand new computer just 2 months ago. Last thursday i downloaded an update for my anti-virus software, AVG. When the system tried rebooting after the update, it stalled on the DELL logo screen. I tried troubleshooting myself first, but did not get anywhere. I called their 800 number for technical support and got "Andre." He proceeded to troubleshoot with me for over 2 HOURS, determining that it would not boot up if the Dell printer was plugged into the usb port. We uninstalled and reinstalled the printer, changed all kinds of settings, nothing. Then he put me on hold for the trillionth time, and i was disconnected. Dial tone. Yay. I called back from my cell phone just in case he tried calling me back on the land line. Of course he didnt. The lady i got this time said he would call me back, that i just needed to wait.

So, i waited until today. 5 goddamn days. I dreaded calling back because i knew it would be a hassle. And they did not let me down. Of course i wasnt allowed to talk to "Andre" i had to reiterate my entire problem to "Mark." Even though he said he checked the documentation about the last call he proceeded to walk me through the exact same things as Andre. I stopped him and said i refused to uninstall and reinstall again, that this is all a big waste of my time. He asked to put me on hold "for 2 to 3 minutes" which stretched over 5... I hung up completely furious. Now i just have to unplug the printer every time i start up the computer. Oh well. I also want to discourage my friends and family from ever buying a Dell product in the future. Not only do they waste HUGE amounts of paper sending out catalogs to people who have requested that they stop, their customer service and technical support SUCKS.

Whew. Rant over.

AWESOME UPDATE: I tried fixing it myself and now my computer is all levels of f#$&ed up. Yipee!